How to request deletion
Sign in to Somora, open Account and choose “Request account deletion”. Review the message in support and select Create ticket. If you cannot sign in or do not have the app, email [email protected] with the subject “Somora account deletion request”, using your registered email address. Include your account ID if known. Do not send your password.
Our team processes your request. We may ask you to verify your identity to protect your account. You will receive confirmation, a completion timeframe and details of any data that must be retained. Sending a request does not mean your account has already been deleted.
Account data and songs
Request deletion of your profile, sign-in credentials, lyrics, prompts, generation history and audio files associated with your account. Our team will review and remove data that can be deleted, including associated public song pages. Download files you want to keep before requesting deletion.
Data that may be retained
Payment records, fraud-prevention records and support requests may need to be kept to comply with legal obligations or establish legal rights. Backups may also remain during their retention cycle. Our response will identify retained data, its purpose and the applicable retention period. See the privacy policy for general rules.
Subscriptions
Deleting your account or uninstalling the app does not automatically cancel a Google Play subscription. In the app, open Account and use “Manage Google Play subscription” to cancel future charges. For subscriptions from other providers, include the subscription in your support ticket so the team can confirm its status before deletion.
Somora · JK Desenvolvimento Web
CNPJ: 49.553.853/0001-40